Frequently Asked Questions
- Q. Can I specify a time for delivery?
- A. Unfortunately, due to the majority of our deliveries being delivered on a set run, we are unable to deliver at requested times.
- Q. Can I track my shipment?
- A. Yes. You can use your tracking number to track your freight online. Your tracking number will be emailed to you once your order has been shipped. Registered customers can also access the tracking number by visiting the My Account section of our website, and selecting My Orders on the left, then View Order, and then Shipments next to About This Order. Our preferred carrier is StarTrack. We may however, from time to time, use an alternative carrier depending on shipping location or availability. For StarTrack shipments, you can track your consignment by entering the number on the StarTrack website.
- Q. What is the warranty policy on your products?
- A. Please refer to the JetDryer Warranty Policy document for more information.
- Q. How do I lodge a warranty claim for a faulty product?
- A. If you suspect that an item you've purchased from JetDryer is faulty, please contact us using the details provided on our Customer Service page. Alternatively, please fill out the form on the Contact Us page to email us details of your warranty issue, and a JetDryer representative will contact you shortly.
- Q. How do I get support for a product purchased from JetDryer?
- A. If you need support or assistance with any products you've purchased from JetDryer, please contact us using the details provided on our Customer Service page. Alternatively, please fill out the form on the Contact Us page to email us details of your warranty issue, and a JetDryer representative will contact you shortly.
