Frequently Asked Questions - Warranty, Support & Returns
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- What is the warranty policy on your products?
- How do I lodge a warranty claim for a faulty product?
- How do I get support for a product purchased from JetDryer?
- What should I do if an item purchased from JetDryer arrives damaged?
- Can I return a product that I've ordered if I change my mind?
- Q. What is the warranty policy on your products?
- A. Please refer to the JetDryer Warranty Policy document for more information.
- Q. How do I lodge a warranty claim for a faulty product?
- A. If you suspect that an item you've purchased from JetDryer is faulty, please contact us using the details provided on our Customer Service page. Alternatively, please fill out the form on the Contact Us page to email us details of your warranty issue, and a JetDryer representative will contact you shortly.
- Q. How do I get support for a product purchased from JetDryer?
- A. If you need support or assistance with any products you've purchased from JetDryer, please contact us using the details provided on our Customer Service page. Alternatively, please fill out the form on the Contact Us page to email us details of your warranty issue, and a JetDryer representative will contact you shortly.
- Q. What should I do if an item purchased from JetDryer arrives damaged?
- A. We undertake to replace any product delivered to you that is faulty or is in a damaged condition. It is important that you check the goods upon receipt and prior to signing for their delivery to ensure that they are not damaged. Should the goods be found to be damaged, you should reject the delivery and advise us via the form on the Contact Us page.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card or bank account (we will only use the method originally used to pay for the order) for the amount initially debited for the purchase including packaging and shipping charges.
- Q. Can I return a product that I've ordered if I change my mind?
- A. JetDryer offers a 14-day return policy for products still in original, unopened and undamaged packaging. To arrange a return, please contact us within 14 days of the date of invoice using the details provided on our Customer Service page. Alternatively, please fill out the form on the Contact Us page to email us your details, and a JetDryer representative will contact you shortly.
For qualifying returns, JetDryer will issue you with a Goods Return Authority (GRA) number. Once you receive a GRA number, you will need to package and return the product directly to JetDryer with freight pre-paid (return address details will be provided on the GRA). Please ensure that the returned product is suitably packaged in order to prevent damage during return shipping. For products in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product, less a restocking fee if applicable.
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