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Frequently Asked Questions - Warranty, Support & Returns

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Q. What is the warranty policy on your products?
A. All models come with a 3-year parts/1-year labour warranty (except the Business-2 models which comes with a 1-year parts & labour warranty).

Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees.

If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-

a. We will repair or replace the goods or any part of them that is defective; or

b. Provide again or rectify any services or part of them that are defective; or

c. Wholly or partly recompense you if they are defective.

As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-

a. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.

b. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.

c. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.

Full information on Statutory Guarantees and Warranties to Consumers can be found in our Terms and Conditions.

Q. How do I lodge a warranty claim for a faulty product?
A. If you suspect that an item you've purchased from JetDryer is faulty, please contact us using the details provided on our Customer Service page. Alternatively, please fill out the form on the Contact Us page to email us details of your warranty issue, and a JetDryer representative will contact you shortly.
Q. How do I get support for a product purchased from JetDryer?
A. If you need support or assistance with any products you've purchased from JetDryer, please contact us using the details provided on our Customer Service page. Alternatively, please fill out the form on the Contact Us page to email us details of your warranty issue, and a JetDryer representative will contact you shortly.
Q. What should I do if an item purchased from JetDryer arrives damaged?
A. We undertake to replace any product delivered to you that is faulty or is in a damaged condition. It is important that you check the goods upon receipt and prior to signing for their delivery to ensure that they are not damaged. Should the goods be found to be damaged, you should reject the delivery and advise us via the form on the Contact Us page.

If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card or bank account (we will only use the method originally used to pay for the order) for the amount initially debited for the purchase including packaging and shipping charges.

Q. Can I return a product that I've ordered if I change my mind?
A. JetDryer offers a 14-day return policy for products still in original, unopened and undamaged packaging. To arrange a return, please contact us within 14 days of the date of invoice using the details provided on our Customer Service page. Alternatively, please fill out the form on the Contact Us page to email us your details, and a JetDryer representative will contact you shortly.

For qualifying returns, JetDryer will issue you with a Goods Return Authority (GRA) number. Once you receive a GRA number, you will need to package and return the product directly to JetDryer with freight pre-paid (return address details will be provided on the GRA). Please ensure that the returned product is suitably packaged in order to prevent damage during return shipping. For products in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product, less a restocking fee if applicable.

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