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Frequently Asked Questions - Ordering & Payment

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Q. How do I place an order online?
A. To make an online purchase we suggest you create an account if you are not registered with JetDryer, or login if you have already registered with us. Creating an account is simple and allows you to proceed through the checkout process quicker and view the progress of your purchase.

We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.

Follow the step below to place an order:

  • 1. Find the items you would like to purchase
  • 2. Add the items to your Shopping Cart
  • 3. Proceed to the Checkout
  • 4. Login (if you already have an account), Register for a new account, or Checkout as Guest
  • 5. Enter or select a billing address
  • 6. Enter or select a shipping address
  • 7. Choose a shipping method
  • 8. Provide payment information
  • 9. Review and submit your order

Once your order has been submitted, and you have registered for an account with us, you can visit the My Account section of our website to track your order's progress.

Q. Do you supply to overseas customers?
A. Unfortunately, our services are only available for use by users within Australia. We do not accept orders from customers outside of Australia at this time.
Q. What payment methods do you accept?
A.

We accept payment via Credit Card (Mastercard, Visa, Amex), and Direct Deposit.

Q. Will paying by Direct Deposit delay my order?
A. Unfortunately, yes it will. If you choose to pay by Direct Deposit, your order will not ship until payment has cleared into our nominated account.
Q. Is your site secure to accept credit card payments?
A. Yes it is. You can order from JetDryer with the confidence of knowing that your details are protected.

Our credit card payments are processed in real time using SecurePay, which is a business owned by Australia Post. SecurePay's online payment gateway is trusted by over 20,000 businesses to accept and manage their payments from cards and bank accounts. SecurePay fully complies with PCI DSS (Payment Card Industry Data Security Standard), which is a strict security standard the card schemes (MasterCard and Visa) have introduced globally to ensure personal information is properly protected. SecurePay holds the highest level of PCI DSS accreditation.

When you place an order, your credit card details are only used for the processing of payment and will be deleted once payment is processed. JetDryer does not store your credit card information on our servers, which provides further protection of your details.

In addition, all areas of our website which contain or request sensitive information (for example the My Account section) are secured using SSL (Secure Socket Layer). SSL is a protocol that provides a secure channel between two machines operating over the Internet. An SSL Certificate is used to identify our website, and encrypts any data sent over the internet using the HTTPS protocol. JetDryer has an extremely strong 256 bit SSL certificate from RapidSSL, a subsidiary of GeoTrust. You can view the details of our SSL certificate by clicking on the padlock icon normally found in the address bar or menu bar of your web browser.

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